Privacy Policy

Effective Date: July 21, 2025

At Wastrack (https://wastrack.gov.in), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application or website to report waste and sanitation issues in Cooch Behar.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, mobile number, email address (if provided during registration).
• Complaint Information: Photos, location details (GPS), and descriptions of waste issues submitted by you.
• Technical Data: Device information, IP address, and usage logs to improve app performance.

2. How We Use Your Information

Your information is used to:

• Register and process complaints about waste or sanitation issues
• Notify the concerned municipal authorities for action
• Keep you updated about the status of your complaint
• Improve the performance and security of the Wastrack platform

3. Sharing Your Information

We do not sell your personal information. However, your complaint data may be shared with:

• Cooch Behar Municipal Authority and relevant government departments
• Authorized service providers who help us operate the app
• Law enforcement or legal authorities if required by law

4. Location Data

Wastrack requires access to your location to correctly identify and resolve waste issues. Location data is only used for complaint purposes and not for any commercial tracking.

5. Data Security

We use industry-standard practices to protect your information. However, no method of electronic storage or transmission over the Internet can be guaranteed as 100% secure.

6. Your Rights

You have the right to:

• Access your submitted complaints
• Request correction of your personal information
• Request deletion of your account and personal data (except where data retention is required by law)

To exercise these rights, please contact us at support@wastrack.gov.in.

7. Children's Privacy

Wastrack is intended for use by individuals aged 18 and above. We do not knowingly collect data from children under 18. If we become aware that a minor has submitted data, we will promptly delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised "Effective Date."

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, you may contact us at:

Email: support@wastrack.gov.in

Office: Cooch Behar Municipal Authority, Cooch Behar, West Bengal, India